Please ensure you take time to read our Terms of Business as it contains IMPORTANT information about our relationship with you including your obligations under a Duty of Fair Representation, detailed below. For your own benefit and protection you should read the terms carefully. If you do not understand any of these, please contact us for clarification.
Our Services and Costs for consumers can be found here.
Lifepoint Healthcare Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA). The FCA regulates financial services in the UK and you can check our authorisation and permitted
activities on the Financial Services Register by visiting the FCA’s website
www.fca.org.uk/firms/systems-reporting/register. Our FCA number is 843831
For Non-investment protection contracts we are an intermediary and will act on your behalf when providing advice and making our personal recommendation(s) to you. We will do this based on a fair and personal analysis of insurers for term assurance, income protection, critical illness.
For general insurance contracts we are an intermediary and will act on your behalf when recommending an insurer based on your demands and needs from a fair analysis of the market. The insurers we consider will be listed to you when we carry out our research. It will be your responsibility to ensure the policy meets your demands and needs for private medical insurance.
In most cases, we are remunerated by way of commission paid by the insurer, and we do not charge a separate fee. However, where the commission received does not cover the cost of providing ongoing advisory and renewal services — particularly for policies below a certain premium threshold — we may apply an annual administrative fee.
This fee is communicated clearly in advance and is only applicable where necessary to ensure continued access to renewal support, advisory guidance, and claims assistance.
Advisory Services and Administrative Fee
To ensure the continued delivery of high-quality advisory, renewal, and support services, Lifepoint Healthcare Ltd may apply an annual administrative fee in certain cases where the standard commission received from insurers does not adequately cover the cost of delivering these services.
This fee applies to policies below a certain annual premium threshold and reflects the time, expertise, and regulatory requirements involved in managing your policy. Services covered by this fee include, but are not limited to:
• Renewal reviews and market comparisons
• Claims assistance and insurer liaison (within fair usage)
• Ongoing policy advice and administrative support
• Compliance oversight and regulated intermediary responsibilities
The fee is applied per client (not per policy) and is charged annually, typically at renewal. The applicable amount will be clearly communicated to you in writing before any renewal work is undertaken.
This fee is entirely separate from the premium you pay to your insurer and does not affect the cost, terms, or cover of the insurance policy itself.
Where the fee is not paid:
• Your policy may still auto-renew with the insurer (where permitted),
• However, we will be unable to provide renewal review, advisory, or claims support unless separately arranged on a chargeable, pay-per-service basis (rates available on request).
We reserve the right to review this fee annually to ensure it remains fair and proportionate. Any changes will be notified to you in advance.
To be eligible to claim on an insurance contract you must be aware of your responsibilities when disclosing information about your business’s circumstances to the insurer. This includes all material information you or any other person within the business knows, or ought to know, about the business and which must be presented in a clear and accessible manner for the insurer to raise any further enquiries relating to them. Failure to disclosure any material information could result in a future claim being declined.
We take this opportunity to remind you that both you and Lifepoint Healthcare have a collective duty to provide the insurance company with a fair presentation of the insurance risk involved, you must disclose every material circumstance which you know or ought to know, or failing that, you must provide the insurer with sufficient information to put a prudent insurer on notice that it needs to make further enquiries for the purpose of revealing those material circumstances.
It is important that you understand that any information, statements or answers made by you to us or the insurers are your responsibility and must be correct. Any failure to disclose material circumstances to the insurer or any inaccuracies in your answers may invalidate your insurance cover in part or whole.
Please note that not only does this apply at the commencement or renewal of your policy but also at any time during the lifetime of your policy. You should therefore advise us as soon as reasonably practical of any changes in your circumstances (including changes of address) which may affect our service to you or the cover provided under your policy. This should include any changes to scheme membership (if relevant).
A material circumstance is one which would influence the judgement of a prudent insurer in determining whether to take the risk and if so on what terms and it is our collective duty to carry out a reasonable search in respect of these circumstances.
Please find below some examples of material circumstances that an underwriter may regard as relevant for this type of cover:
Please note that Company Secretaries listed on Companies House or Shareholders are not typically eligible for coverage unless they meet one of the first two criteria above.
If requested, you may need to provide proof of eligibility. Acceptable forms of POE include:
These are only a few examples, and this is not meant to be an exhaustive list. If you are not sure whether a fact is material, you should always disclose it. If you require further guidance or feel that having read this letter there is more information you need to provide, please let us know immediately.
We are committed to providing the highest standard of advice and service possible. The interest of our customers is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will:
Certain protection and insurance contracts allow you the right to cancel after a contract has been put in force. Prior to you entering into a contract of protection or insurance we will provide you with specific details should this apply to include: its duration; conditions, practical instructions and any costs for exercising it, together with the consequences of not exercising it.
We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing.
If you wish to register a complaint, please write to Lifepoint Healthcare Ltd, 29 Wykeham Road, London, NW4 2TB or telephone 020 3348 9868. Or email: [email protected]
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.
If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme.
Further information about the limits applicable to the different product types is available from the FSCS at http://www.fscs.org.uk/what-we-cover/products
We may be required to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.
This agreement is governed and shall be construed in accordance with the Law of England and the parties shall submit to the exclusive jurisdiction of the English Courts.
Lifepoint Healthcare® Ltd shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.
The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date.
This is our standard agreement upon which we intend to rely. For your own benefit and protection you should read the terms carefully. If you do not understand any of these, please ask for further information.
Lifepoint Healthcare® Ltd, is authorised and regulated by the Financial Conduct Authority (FCA), under firm reference number 843831. Lifepoint Healthcare® Ltd is registered in England and Wales No.09296892. Registered address: C/O Sobell Rhodes LLP, The Kinetic Centre, Theobald Street, Elstree, Borehamwood, Hertfordshire WD6 4PJ